Frequently Asked Questions
Everything you need to know about your order and our curated collections.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to order?
Detailed size charts are available on every product page. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
The Impound accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality, guilt-free fashion.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or modifications. Please contact our support team immediately if you need to make a change.